I do not know if it is just me, but the websites of charities and other non-governmental organisations (NGO). are very confusing to navigate.
For example, the various headings on the front page of a website should be clear as to indicate where one can find information. An illustration of this is finding the full name, address and telephone of a given organisation, along with details of the key members of the leadership team (with photographs) showing their qualifications and experience relevant to the position, information is often missing or difficult to find.
Another matter regarding the above is having a contact number and/or e-mail address from which one can contact for enquiries. There should a dedicated person to respond as well, as so many groups do not properly reply, only sending a general response.
It would also be good if all the publications of the charity or NGO are in one place, with them all listed together, as well as subject headings, along with date of publications, so as to indicate how up to date the issues.is the information.
There should also be transparency in a listing of all areas of operation (unless there are security issues), so it is quite clear what the organisation is doing. This helps in making sure that one knows to what one is giving money. Transparency includes full details of each project including aims, objectives and how they are being met, along with how far they are being achieved. Other information should include is what money is directly being spent on the project, and how much on administration to demonstrate how efficient is the organisation. This is all about accountability and effectiveness in using their income.
I believe such things should be monitored by the Charity Commission.
I am sure there are other ways of improving Charities and NGO’s websites. Please share them.